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Responsible Gambling at Rocket Riches Casino

At Rocket Riches Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Last updated: June 2026

Our Commitment to Responsible Gambling

Rocket Riches Casino operates under a strict responsible gambling framework. We actively promote safe play and take our duty of care seriously. Our team is trained to identify signs of problem gambling and to assist players who may be experiencing difficulties. We comply with all applicable New Zealand gambling regulations and guidelines set out by the Department of Internal Affairs (DIA).

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Common warning signs include:

  • Spending more money or time gambling than you intended
  • Chasing losses in an attempt to win back money
  • Gambling to escape stress, anxiety, or depression
  • Lying to friends or family about your gambling habits
  • Neglecting work, family, or personal responsibilities due to gambling
  • Borrowing money or selling possessions to fund gambling
  • Feeling restless or irritable when trying to cut down or stop gambling

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to use the tools and resources available on this page.

Responsible Gambling Tools

Rocket Riches Casino provides a range of tools to help you manage your gambling activity. You can access all of these tools by logging into your account and visiting the Responsible Gambling section in your account settings, or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.

Session Time Limits

Set a maximum duration for each gaming session. You will receive a notification when your session limit is approaching, and your session will end automatically when the limit is reached.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have wagered during your current session. These reminders appear at intervals you choose.

Cool-Off Period

If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets. You can request a cool-off by contacting our support team at [email protected].

Self-Exclusion

If you need a longer break, you can self-exclude from Rocket Riches Casino for a minimum period of 6 months, or permanently. During self-exclusion, your account will be closed, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, please contact us at [email protected] or call our support line at +64 9 000 1234 (available 24/7).

We also participate in the New Zealand national self-exclusion register. For more information, visit Gambling Help Online.

Protecting Minors

Rocket Riches Casino strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We verify the age and identity of all players during the registration process. If we suspect that a player is underage, we will suspend the account immediately pending verification.

We strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Gambling and Mental Health

Problem gambling can have a serious impact on mental health, including anxiety, depression, and in severe cases, thoughts of self-harm. If you are struggling, please reach out for help. You are not alone, and support is available.

If you are in immediate distress, please contact:

  • Lifeline New Zealand: 0800 543 354 (available 24/7)
  • Suicide Crisis Helpline: 0508 828 865 (available 24/7)
  • 1737 Need to Talk: Call or text 1737 (available 24/7)

Support Organisations in New Zealand

If you or someone you know needs help with gambling-related issues, the following organisations provide free, confidential support in New Zealand:

Tips for Gambling Responsibly

  • Set a budget before you start and stick to it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not as a source of income
  • Take regular breaks and do not gamble for extended periods
  • Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
  • Balance gambling with other leisure activities
  • Never chase your losses
  • Keep track of the time and money you spend gambling

Contact Us

If you have any questions about our responsible gambling tools or policies, or if you need assistance setting limits or self-excluding, please do not hesitate to contact our dedicated responsible gambling support team:

We are here to help. Your wellbeing is our priority.

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